REQUIRED KNOWLEDGE AND SKILLS

This describes the essential knowledge and skills and their level required for this unit

Required knowledge

Relevant regulations codes of practice and legislative requirements relevant to the evaluation of software requirements and hardware enhancements

Relevant OHampS and environmental protection procedures and regulations

Workplace procedures for the evaluation of software requirements and hardware enhancements

Problems that may occur during the evaluation of software requirements and hardware enhancements and action that can be taken to resolve or report the problems

Risks and hazards related to the evaluation of software requirements and hardware enhancements and ways of controlling the risks involved

Focus of operation of computing systems software and hardware resources management and workplace operating systems

Computer equipment and software applications capacities and configurations

Application of relevant Australian Standards

Resource availability including the competencies of individuals in the team or group

The application of current competencies within functional activity

Relevant workplace documentation procedures

Required skills

Communicate effectively with others when evaluating software requirements and hardware enhancements

Read and interpret instructions procedures specifications technical data and manuals relevant to the evaluation of software requirements and hardware enhancements

Interpret and follow operational instructions and prioritise work

Complete documentation related to the evaluation of software requirements and hardware enhancements

Operate electronic communication equipment to required protocol

Provide leadership and work collaboratively with others when evaluating software requirements and hardware enhancements

Adapt appropriately to cultural differences in the workplace including modes of behaviour and interactions with others

Promptly report andor rectify any identified problems faults or malfunctions that may occur when evaluating software requirements and hardware enhancements in accordance with regulatory requirements and workplace procedures

Implement contingency plans for unanticipated situations that may arise when evaluating software requirements and hardware enhancements

Apply precautions and required action to minimise control or eliminate hazards that may exist during work activities

Plan and organise activities

Monitor work activities in terms of planned schedule

Modify activities to cater for variations in workplace contexts and environment

Work systematically with required attention to detail without injury to self or others or damage to goods or equipment

Select and apply appropriate software technology information systems and procedures

Measure operational performance improvements resulting from changes to computer technology

Operate and adapt to differences in equipment in accordance with standard operating procedures

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required knowledge and skills the range statement and the assessment guidelines for this Training Package

Critical aspects for assessment and evidence required to demonstrate competency in this unit

The evidence required to demonstrate competency in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria of this unit and include demonstration of applying

the underpinning knowledge and skills

relevant legislation and workplace procedures

other relevant aspects of the range statement

Context of and specific resources for assessment

Performance is demonstrated consistently over a period of time and in a suitable range of contexts

Resources for assessment include

a range of relevant exercises case studies andor other simulated practical and knowledge assessment andor

access to an appropriate range of relevant operational situations in the workplace

In both real and simulated environments access is required to

relevant and appropriate materials and equipment and

applicable documentation including workplace procedures regulations codes of practice and operation manuals

Method of assessment

Assessment of this unit must be undertaken by a registered training organisation

As a minimum assessment of knowledge must be conducted through appropriate writtenoral tests

Practical assessment must occur

through activities in an appropriately simulated environment at the registered training organisation andor

in an appropriate range of situations in the workplace

Work may be undertaken:

Customers may be:

Operations may be:

The workplace environment may involve:

Services, products, risks, work systems and requirements:

Customer and supplier contact and coordination:

Computer systems may be used for but are not limited to:

Communication in the work area may include:

Consultative processes may involve:

Depending on the type of organisation concerned and the local terminology used, workplace procedures may include:

Information/documentation may include:

Applicable procedures and codes may include: